Internal communication is a great challenge to be faced by companies. Although we live in a hyperconnected era, there is still a lot to adjust to in organizations. The lack of dialogue and even the excess of information hinders the development of processes as well as the relationship of the team.
The importance of internal communication in a business
The word communication comes from Latin and means to share among everyone. After all, to fulfill a goal or perform any task in the company, it is necessary to understand and understand not only what needs to be done but also why and the expected results of each action.
However, the importance of internal communication goes far beyond this aspect. Thus, leaders have an essential role in the development of soft communication skills. Therefore, they must take the initiative to identify and analyze bottlenecks based on some signs that we will point out below.
Signs of internal communication problems
Above all, internal communication problems are not restricted to one employee saying “x” and the other understanding “y.” When a company suffers from communication problems, it emits some signals, such as:
- recurrent delays in deliveries;
- lack of collaboration between individualist teams and professionals;
- employees feel lost about demands and priorities;
- presence of lack of motivation and insecurity, to expose ideas;
- insecurity to tell their opinions and statements;
- inconsistency in the delivery of activities.
How to improve your team’s communication?
Here are some tips for improving team internal communication.
1. Choose the proper interaction channels
For communication to flow, everyone needs to be on the same page. In other words, establish efficient internal communication channels accessible to everyone.
2. Investigate and eliminate noise
To eliminate communication noise, it is essential to know where they started, identify behavior patterns, and understand the different views that employees may have of the same activity.
3. Know how to perform and receive Feedback
In this context, Feedback is essential for the personal development of each employee and the team as a whole. Therefore, leaders and employees need to be open to listening and act in collaboration with the team. Which needs informing on the importance of the feedback process and the results monitored.
4. Delegate activities clearly
Delegate clearly and ensure that the information is conveyed correctly. An essential tip is to ask employees to repeat what was passed on to them. It may appear easy, yet it makes all the difference in how the actions are carried out, avoiding unnecessary reworks.
5. Listen and encourage dialogue among employees
Managers are not always aware of everything that happens at each end of the company’s processes. So in this sense, listening to employees and promoting dialogue between them helps identify the main points for improvement in terms of internal communication. Above all, show interest and attention to the employee and let them talk freely.
6. Measure communication results
The best way to carry out this monitoring is to measure the results of actions quantitatively. Analyze some processes, such as:
- percentage of delays in deliveries or meeting deadlines;
- number of return of interpersonal conflicts over some time;
- average time spent to carry out activities.
7. Have a straightforward follow-up routine
Create a follow-up routine. Depending on the type of business, it can be daily, weekly, or biweekly. However, the most important thing is to periodically monitor the team and the deliveries made by the team. So, therefore, it is essential that these moments are contextual and that employees inform them in advance. The Google Calendar tool can help with this process.
8. Encourage activities that bring the team together
In this sense, we spend more time with our co-workers than with our own family. Thus, to improve internal communication and engagement, should promote meetings in other contexts that are not just organizational. In summary, group dynamics training is also welcome, as they encourage integration and synergy among employees.
9. Understand that mistakes happen and are learning opportunities
No witch hunts. Mistakes happen, and we must learn from them. Of course, it is crucial to find the root of the bottleneck and resolve it. However, it is pointless to waste time and energy seeking the perpetrators. Thus, at the sign of an internal communication problem, identify the emergence of the bottleneck, the motivation and seek ways, together with employees, for a better resolution.